Terms & Conditions
Shipping Policy
Free Standard Domestic Shipping
We offer Free Standard Domestic Shipping to the United Kingdom for all orders. The standard delivery time is 8 to 10 working days, with orders typically dispatched within 2 business days.
Premium Shipping Options
During checkout, you can choose from our premium shipping services for faster delivery. The additional shipping charges for these services will be added to your total order amount:
| Delivery Option | Delivery Time | Shipping Cost |
|---|---|---|
| Insured Shipping | 6 to 8 working days | £15.99 |
| Rush Order | 4 to 6 working days | £20.00 |
| Rush Insured Shipping | 4 to 6 working days | £35.99 |
| Outside of United Kingdom | 8 to 10 working days | £40.00 |
Note: The delivery times mentioned above are estimates provided by courier companies. While we strive to ensure timely and smooth deliveries, delays may occasionally occur due to factors beyond our control in the shipping process. During peak seasons such as Black Friday, Cyber Monday, and Christmas, please anticipate an additional 1 to 3 business days for delivery.
Liability of the Courier
For orders eligible for Free Shipping, the courier's liability covers only the physical loss or damage of goods during transit, up to the maximum liability specified in their terms of service.
- Hashtechguy assumes no liability for delays occurring after dispatch.
- If you receive a damaged or tampered package, please notify us within 48 hours of receipt. Claims made after this period will be considered invalid, and we will assume the package was received in good condition.
For Insured Shipping and Rush Insured Shipping, we provide coverage for the physical loss or damage of goods during transit, up to the product value. This coverage allows for a replacement or refund.
Return & Refund Policy
We aim to ensure 100% satisfaction with your purchase. If you are not satisfied or encounter any issues, please refer to our return policy below.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all orders for any reason. If the return is due to a fault with the device, we will cover the return postage cost.
1-Year Warranty
All our products are covered by a 1-year warranty, which includes any hardware or software issues that may arise within 12 months of purchase. The warranty does not cover:
- Accidental damage (e.g., water damage, screen cracks, or cosmetic damage).
At our discretion, faulty products will either be repaired or replaced.
Return Process
- Authorisation Required: Returns must be authorised by us. Notify us of the issue with your product, and we will respond within 1–2 business days with further instructions.
- Do Not Ship Without RMA: Please do not send back the product until you have received a Return Merchandise Authorisation (RMA) from us.
-
Sign Out of Your ID: Before returning your product:
- Erase and reset your device to remove all personal data.
- Sign out of your ID (e.g., Apple ID, Google account) to ensure the device can be processed.
-
For Apple Devices: If your Apple device is inaccessible (e.g., screen damage), you can log out via iCloud.com:
- Login to your Apple ID on another device or computer.
- Remove the faulty device from your account and sign out of the "Find My iPhone" feature.
Restocking Fee
- A 10% restocking fee (maximum £50) applies to all customer-returned items that have been unsealed and can no longer be sold as Brand New.
- Items that are still sealed or returned due to a fault are exempt from this fee.
If you have any questions or concerns, please don't hesitate to contact our customer support team. We are committed to providing a smooth and hassle-free experience for all our customers.
This policy ensures clarity and professionalism while covering all necessary details regarding shipping, returns, and warranties.